Customer Service - Area Team Leader - East Area

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the Customer Service - Area Team Leader - East Area position.

Your Role:

• You will provide monthly reports to the Head of Engineering.
• You will oversee support activities for operational service delivery
• You will be accountable for System Breakdown in your Area, ensuring follow-up and necessary actions are taken to restore the System as quickly as possible, particularly for contract customers.
• You will deliver specialized analysis and reports to customers for specific cases, as well as presentations related to technical issues.
• You will enhance team capabilities in you Area (training, tools, team reporting, and other aspects related to Engineering tasks).
• You will approve claims for the team in your Area.
• You will contribute to and execute service guidelines.
• You will allocate resources, assign tasks, and monitor and review the quality of assigned work tasks.
• You will be accountable as the individual responsible for coordinating and ensuring the successful installation of new systems within his designated area.
• You will assist the Business Support team during customer meetings and identifying sales opportunities.
• You will oversee customer satisfaction in your area by utilizing the OSAT score.
• You will manage the team satisfaction index.

Your Expertise:

• You hold a Diploma or bachelor’s degree in Electronics Engineering or Electromedical Engineering, accompanied by over 8 years of experience as a Field Service Engineer.
• You demonstrate willingness to Lead and Develop the team.
• You have at least 8 years’ experience as a Field Service Engineer.
• You have deep professional know-how and experience in one or more Sub Job Family in service function.
• You are good at reporting and conducting analysis.
• You are proficient in both written and spoken English and Bahasa Indonesia.

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-id/services/customer-services.

Who we are:
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.