Customer Service Engineer - Manado

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the Customer Service Engineer (Field Service) position and play a key role in performing installations, start-ups, maintenance, repairs, and updates of all Siemens healthcare products within your area of expertise and assisting with other products under supervision and approval, this includes performing good reporting and follow up actions needed to complete the whole task. This role will be based in Manado City.

Your Role:

• You will need to perform installations, troubleshooting, maintenance and updates for all medical devices at the customer site or hospitals.
• You will communicate and accept all operative requests from the Customer Care Center or designated dispatch team.
• You will prioritize tasks, actions, and schedules accordingly.
• You will escalate incidents according to the defined parameters to solve the equipment issue.
• You will ensure the proper use of tool & test equipment.
• You will comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
• You will maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services.
• You will perform all responsibilities and jobs proactively and as cost-effectively as possible, taking profitability into account.
• You will manage company assets.
• You will establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• You will be required to travel frequently, visit customer sites and work overtime when needed.
• You will be required to attend all mandatory technical trainings according to company needs.
  
  

Your Expertise:

• You are a Fresh Graduate or have at least 1 year experience in the Medical Device industry, who holds a completed Diploma Degree IV in Electromedical Engineering) with GPA 3.0 and above (need to attach Academic Transcript) AND/OR a completed Bachelor’s degree (S1) in Bio-Medical / Electronic Engineering or equivalent from a reputable University with GPA 3.0 and above (need to attach Academic Transcript).
• You have good mechanical skills like working with hand tools, drill, and torque, and measurement devices (preferred).
• You have good technical and analytical skills like reading the electronics wiring diagram and understand how to do electronics troubleshooting and using electronics measurement device (preferred).
• You have experience in a similar role and in healthcare (preferred but not mandatory).
• You understand how to work in a Medical Device Industry (preferred but not mandatory).
• You have strong level of English communication both written and spoken as you will be doing escalations to regional support center, follow the instructions in service documentation in English and participate in overseas trainings.
• You have a strong drive and focus for results and customer service.
• You demonstrate strong capability to perform mechanical tasks, electronics troubleshooting, IT networking, etc.
• You possess the ability to do proper reporting and support operational needs.
• You can work independently, and, in a team, leadership skills will be an advantage.
• You possess the ability to adapt, offer a solution and take action to support the improvement in Customer Service Engineering.
• Working Location: To be based in Manado City, Indonesia.
  
  

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-id/services/customer-services.

Who we are:

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.