Customer Service Representative
BizLink Group
Tanggal: 3 jam yang lalu
Kota: Batam, Riau
Jenis kontrak: Kontraktor
Overview Of The Position
Responsible for supporting Sales and Program Management in managing customer orders, coordinating production and delivery schedules, maintaining customer communication, and ensuring timely, accurate, and efficient order fulfillment to achieve high customer satisfaction.
Key Responsibilities
Responsible for supporting Sales and Program Management in managing customer orders, coordinating production and delivery schedules, maintaining customer communication, and ensuring timely, accurate, and efficient order fulfillment to achieve high customer satisfaction.
Key Responsibilities
- Support the Sales and Program Manager to ensure excellent service to customers.
- Day-to-day order processing to verify the PO pricing versus the quote price, MOQ, and shipment term.
- Day-to-day order tracking to confirm material availability, production capacity, and delivery schedule.
- Expediting urgent demands on material and production to satisfy customer requirements.
- Regular meetings with planners and update customers on the status of accounts.
- Participation needed to require meeting with PM/Sales/Customers.
- Prepare the documents and reports for customers.
- Analysis of negative-margin products and report the findings as well as the solution.
- Bachelor's degree in marketing, business administration, or a business-related field. Advanced degrees or relevant certifications are a plus.
- At least 3 years of experience in a manufacturing company.
- Able to speak, read, and type in English & Mandarin.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers and team members.
- Proficiency in using CRM software and other sales tools to track performance metrics and manage customer relationships.
- Results-oriented with a track record of meeting or exceeding sales targets and KPIs.
- Strategic thinker with the ability to develop and execute sales strategies that drive business growth and profitability.
- Able to work well under pressure and handle emergency and stressful situations.
- Positive mindset and can-do attitude.
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