Customer Service Representative (CSR)

Respond to customer questions via live chat and ecommerce.

Provide accurate information about the company's products, services, and policies.

Handle customer complaints quickly and professionally.

Ensure customer issues are resolved.

Document customer interactions in the system.

Collaborate with internal teams to solve customer problems.

Give suggestions and feedback to improve customer servic

Minimum Qualifications: Requirements :

1. Bachelor degree min D3/S1 from any major

2. Have an experience as a Customer Service agent (specialized in eCommerce)

3. Proven experience in managing and engaging with an online community.

4. Strong analytical ability and proven problem-solving skills.

5. Strong analytical skills with excellent written and verbal communication skills in

English are required for this position

Indotel Maju Bersama: Connecting Businesses, Empowering the Future. Established with a vision to accelerate digital transformation, PT Indotel Maju Bersama is a premier provider of comprehensive telecommunications and information technology services. We offer a robust portfolio of solutions, including network infrastructure development, enterprise communication systems, managed IT services, and digital integration. At Indotel Maju Bersama, we believe that seamless connectivity is the catalyst for economic and institutional growth. By combining local expertise with international standards, we deliver reliable, scalable, and secure technologies that help our clients stay ahead in an ever-evolving digital landscape.