Customer Service Social Media

Magada Tirta Amerta


Tanggal: 1 hari yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Gaji: Rp 5.000.000 - Rp 6.000.000 per bulan
Jenis kontrak: Penuh waktu
Jarak jauh
Job Desc

  • Deliver exceptional Social Media Customer Experience (including community engagement) to our passengers, peers & drivers.
  • Provide social media support on all company owned social media channels within set SLAs and KPIs.
  • Perform outbound call or investigation for certain cases (if necessary)
  • Resolve product or service problems by clarifying the user’s complaint; empathizing with the user, determining the cause of the problem; selecting and explaining the best solution to solve the problem; coordinate with various departments for resolution; escalating using escalation procedures if needed and following up to ensure resolution
  • Compose thoughtful and accurate messages or customize prepared responses to customer inquiry on social.
  • Own special escalation cases, research and troubleshoot problems Deliver on all deadlines and seamlessly execute in a fast-paced environment
  • Able to commit flexible in changing shift schedules and work during weekends and holidays

Requirements

  • Min D3 graduated with 1 year of experience working in social media community management (Facebook, Twitter and Instagram)/have experience in Customer Service and/or in Social Media
  • Passion for all things social - staying on top of the latest trends, platform updates, as well as local nuances of consumer behavior
  • Define opportunities to add value and proceed with little oversight & supervision
  • Strong cultural curiosity and understanding of current trends and tech related issues.
  • Up-to-date on local internet lingo is a plus
  • Able to comprehend English both in writing and speaking
  • Customers Service
  • Shifting (3 shifts per day)
  • Fresh graduate with internship experience is ok
  • Please submit your CV in English.

Benefit; Basic Salary, BPJS, Allowance

Cara melamar

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