Customer Support Specialist (Yogyakarta)

Jubelio


Tanggal: 5 hari yang lalu
Kota: Yogyakarta, Yogyakarta
Gaji: Rp 2.300.000 - Rp 2.500.000 per bulan
Jenis kontrak: Penuh waktu
Responsibilities

At Jubelio, we always innovate to create a business platform that can be used for small, medium, or enterprise scale.

To fulfill this mission, Jubelio opens opportunities for those of you who want join us as a Customer Support Specialist (Yogya)

Job Description

  • Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction
  • Resolve technical issues including debugging customer sites to aid in problem resolution
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Knowing company products inside and out so that you can answer customer questions.
  • Update the company's internal ticketing system with information on technical issues and discussions or useful feedback from customers
  • Follow up customers to ensure that their problems are resolved

Requirements

Qualifications

  • Min 1-2 years experience as Customer Support/Service or related position. Experience in E-Commerce or Warehouse Management is a huge advantage
  • Fresh graduate with good internship / organization experience are welcomed to apply.
  • Must be located or willing to located in Yogyakarta.
  • Good proficiency in MS Office (Word, Excel, Powerpoint)
  • Willing to work in night shift and weekend as needed
  • The capacity to work well within a team.
  • Attention to detail and logical thinking.
  • The capacity to clearly explain a technical problem to a customer.
  • Posses excellent problem-solving skills.

Cara melamar

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Posting CV

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