Digital Campaign Operations Executive

McDonald's Indonesia


Tanggal: 2 hari yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Jenis kontrak: Penuh waktu
Jarak jauh
Requirement

  • Educational background, majoring in marketing, IT, or Finance
  • Fresh graduates are welcome to apply
  • Having minimum 1-2 years experience in digital marketing, campaign operations, CRM, or marketing coordination will be an advantage
  • Internship experience in digital marketing, advertising agency, CRM or campaign execution is a plus
  • Familiarity with digital campaign platforms, CRM tools, or marketing operations processes will be an added value
  • Experience in handling customer complaints, operational issues, or coordinator with cross-functional teams will be an added value

Skills

  • Basic understanding of digital marketing, CRM, or campaign management processes
  • Good attention to detail and ability to review campaign materials and promotional setups accurately
  • Strong communication and coordination skills to work with internal teams and external agencies
  • Able to manage multiple tasks and follow project timelines in a fast-paced working environment
  • Proficient in Ms Office, especially Excel and PowerPoint, and willing to learn CRM or digital campaign platforms such as Plexure
  • Good problem-solving skills and ability to investigate customer complaints or operational issues in a timely manner
  • Fluent in bahasa and English

Personality

  • Detail oriented and highly organized in handling campaign execution and operational tasks
  • Proactive and willing to learn new systems, tools, and digital marketing processes
  • Able to work independently while also collaborating effectively with teams and external partners
  • Responsible and able to manager multiple tasks within tight deadlines
  • Positive attitude, adaptable, and comfortable working in a fast-paced environment
  • Patient, solution-oriented, and able to handle customer complaints or escalations professionally

Job Responsibilities

  • Manage day-to-day digital campaign operations including reviewing, validating, and uploading offers and loyalty campaigns into the CRM platform- based on campaign timeliness
  • Conduct quality control and final review of all digital campaign materials provided by agencies to ensure alignment with campaign briefs, brand guidelines and customer journey standards
  • Coordinate with internal teams, agencies, and external partners to ensure all digital campaigns are executed smoothly, on time, and with minimal operational issues
  • Investigate, monitor and respond to customer complaints and escalations related to the digital application, including coordinating with relevant teams to ensure timely resolution and proper communication to customers
  • Support campaign performance monitoring and identify operational issues or risks to help maintain smooth marketing execution and customer engagement activities

Cara melamar

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