Digital Onboarding Platform Specialist, Jakarta, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities:

• Support digital development for onboarding in digibank by ensuring it has superior customer journey that meets with customer needs in regards with account opening in digibank.

• Act as primary liaison between the digibank delivery, digibank tech and business/product owners.

• Ensure the delivery of digital journeys is aligned with the bank’s overall strategy.

• Develop Customer Journey together with CE, UI/UX, Business/product, etc to deliver customer relevant journey

• Ensure the User Stories, and narrative created by delivery team is aligned with the designed CJ

• Ensure customer’s digital journeys are delivered in a timely manner.

• Assist in roadmap preparation and support budget allocation.

• Monitor project costs and ensure proper project governance.

Requirements

• Have experience in managing digital product or platform, customer experience, or a related field
• Strong analytical and problem-solving skills, with the ability to interpret data and draw insights
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively with cross-functional teams
• Familiarity with digital marketing and customer engagement strategies
• Proficient in using data analysis and visualization tools
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

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