Event & VIP Assurance

Description

Role Objective

The Event & VIP Assurance specialist is responsible for guaranteeing premium network quality and seamless connectivity for high-profile events, critical operational zones, and VIP stakeholders. Sitting within the Radio SME and Performance department, this role focuses on proactive capacity planning, real-time network monitoring, and rapid interference mitigation across 4G, 5G, and FWA networks to deliver a flawless user experience during critical periods.

Key Responsibilities

• Event Network Readiness: Lead end-to-end network capacity planning and optimization for special events, national holidays, and VIP locations to handle localized traffic surges.
• Temporary Site Deployment: Design and oversee the execution of temporary network solutions (e.g., mobile BTS, temporary AAU sprint poles), ensuring optimal spatial and directional antenna isolation to minimize RF interference.
• Real-Time Monitoring & Assurance: Act as the primary technical lead during live events, coordinating directly with the Service Operation Center (SOC) and field engineers for real-time fault resolution and performance tuning.
• Multi-Vendor Optimization: Perform deep-dive diagnostics and parameter optimization across diverse vendor ecosystems (including Huawei and ZTE) to maintain stringent KPIs for VIPs and critical sectors.
• Automation & CSON Utilization: Leverage AI-driven network tools and Centralized Self-Organizing Network (CSON) modules to automate load balancing, coverage optimization, and anomaly detection during high-traffic scenarios.
• Stakeholder Reporting: Generate comprehensive post-event network performance reports, highlighting user experience metrics, throughput, and lessons learned for future deployments.
  
  

Qualifications & Experience

• Education: Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related technical field.
• Core Experience: 5+ years of proven experience in Radio Network Optimization (RNO), Network Assurance, or Service Operation Center (SOC) environments within the telecommunications industry.
• Technical Expertise:
• Deep understanding of 4G (LTE), 5G (NR), and FWA network architectures, signaling, and KPI troubleshooting.
• Hands-on experience with multi-vendor equipment and element management systems (e.g., ZTE, Huawei).
• Strong background in RF interference mitigation strategies and physical parameter tuning.
• Skills: Excellent problem-solving capabilities under high-pressure scenarios, strong cross-departmental communication skills, and the ability to translate complex technical network issues into clear executive summaries.
  

Employment Status: Permanent