Field Investigator (Palembang)
PT Pratama Interdana Finance (YesssCredit)
Tanggal: 1 hari yang lalu
Kota: Palembang, South Sumatra
Jenis kontrak: Penuh waktu
We are looking for a Fraud / Business Investigation professional to conduct field investigations, verify customer and merchant information, identify potential fraud, and gather supporting evidence. This role will cover the Palembang area and work closely with relevant teams to analyze findings and provide clear investigation reports and recommendations.
Key Responsibilities
Key Responsibilities
- Conduct field investigations and verification based on assigned cases across Palembang.
- Investigate customers, merchants/POS, and Sales/SC to verify information and identify potential irregularities.
- Conduct field observations and interviews with relevant parties to gather accurate information and supporting evidence.
- Verify the consistency between system data, submitted documents, and actual field conditions.
- Identify potential fraud or policy violations, including cash-out/encashment, customer nominees, data manipulation, fictitious transactions, and procedural violations.
- Collect, verify, and document investigation evidence, including photos, videos, documents, recordings, and other supporting data.
- Prepare clear investigation reports, including case chronology, findings, analysis, conclusions, and recommendations.
- Escalate significant findings and relevant information to the appropriate teams for further investigation or action.
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