Field Service Engineer

Introduction section:

At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 125,000 employees.

Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.

Our values guide how we work:

• We Care for our patients, each other, and our communities
• We Connect across teams and borders to deliver excellence together
• We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation

Your Responsibilities:

The Field Service Engineer (FSE) is responsible for delivering high-quality technical service support through installation, preventive maintenance, corrective maintenance, troubleshooting, and repair of hemodialysis machines and water treatment systems at customer sites.

Key Responsibilities / Accountabilities:

1. Technical Service Execution

• Perform installation, commissioning, preventive maintenance for both local maintenance and Manufacturer Maintenance (PM), calibration, and repair of haemodialysis machines and water treatment systems.
• Conduct systematic troubleshooting and root cause analysis to resolve technical issues effectively.
• Ensure service activities are executed according to SOP, technical manuals, safety standards, and regulatory requirements.
• Perform functional testing and quality checks before releasing equipment back to clinical use.

2. Service Quality & Compliance

• Ensure all service activities meet company quality standards and healthcare regulatory requirements.
• Maintain accurate, complete, and timely service documentation and reports.
• Follow infection control, electrical safety, and biohazard handling procedures.
• Ensure compliance with workplace safety standards and company HSE policies.
• Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization
• Obey the Fresenius Medical Care Compliance and Company Regulation

3. Customer Support & Communication

• Provide professional technical explanations to customers regarding equipment operation, care, and preventive actions.
• Educate customers on basic operational best practices to minimize equipment failure.
• Respond promptly to service calls and ensure clear communication with customers regarding progress and resolution.
• Build positive working relationships with hospital engineering teams, nurses, and dialysis staff.

4. Continuous Learning & Improvement

• Continuously upgrade technical knowledge and skills through training, self-learning, and field experience.
• Actively share knowledge, best practices, and troubleshooting solutions with peers.
• Participate in improvement initiatives to enhance service quality, efficiency, and reliability.

5. Teamwork & Discipline

• Maintain discipline, professionalism, and service ethics.
• Support team collaboration and knowledge sharing.
• Comply with work schedules, standby duties, and emergency call-out requirements.

Your Profile:

• Territory coverage – Banten
• Minimum Diploma in Electro medical Engineering
• Preferably have Professional License as Electromedics (STR)
• Minimum 1 year of experience as Technician in Medical Devices company.
• Fresh graduates are welcome

Our Offer for you:

There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.

• Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world.
• Individual opportunities for self-determined career planning and professional development.
• A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one.
• A large number of committed people with a wide range of skills, talents and experience.
• The benefits of a successful global corporation with the collegial culture of a medium-sized company.