Field Service Engineer (Central Java)

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

At Roche, we believe that delivering innovative healthcare solutions starts with reliable and high-quality customer support. As a Field Service Engineer, you will play an important role in ensuring healthcare professionals and laboratories can operate with confidence, helping support better outcomes for patients across Indonesia.

Your Opportunity

As a Field Service Engineer based in Semarang, you will be responsible for delivering technical service and engineering support across Roche Diagnostics’ laboratory network. You will support instrument installation, preventive maintenance, troubleshooting, and after-sales service activities to ensure optimal system performance and customer satisfaction.

In this role, you will:

• Perform installation, troubleshooting, corrective maintenance, and preventive maintenance for Roche Diagnostics analytical systems within the assigned territory
• Conduct pre-installation inspections and ensure all installations are completed according to Roche quality and compliance standards
• Deliver responsive and high-quality technical support to minimize instrument downtime and customer complaints
• Manage and maintain accurate service documentation, including CRM updates, service reports, territory reports, and expense documentation
• Handle customer inquiries and technical complaints in accordance with Roche procedures and applicable SOPs
• Ensure proper spare parts management and inventory accuracy to support operational excellence
• Collaborate closely with internal teams and customers to maintain strong service relationships and support continuous improvement initiatives

Who you are

You are a proactive and customer-focused technical professional who enjoys solving problems and working in a dynamic field-based environment. You are able to work independently while maintaining strong collaboration with internal stakeholders and customers.

To be successful in this role, you bring:

• Bachelor’s Degree (S1) in Electromedical Engineering, Electrical Engineering, Biomedical Engineering, or related technical fields. Candidates with an Associate Degree (D3/D4) in Teknik Electromedical or related technical fields are also encouraged to apply, particularly those with strong hands-on technical experience in the diagnostics, medical device, or healthcare industry
• Minimum 2 years of experience in technical service, field service engineering, or equipment maintenance, preferably within the medical diagnostics, healthcare, or medical device industry
• Strong troubleshooting capability and hands-on technical experience in supporting laboratory or medical equipment
• Good communication skills in Bahasa Indonesia and basic English proficiency, both written and verbal
• Computer literacy and familiarity with computer networking concepts
• Strong analytical, communication, collaboration, and problem-solving skills, with the ability to work independently and adapt in a fast-paced customer-focused environment
• Willingness to be based in Semarang and travel within the assigned territory as required

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.