Guest Service Officer

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Submit to Bali’s embrace at Four Seasons Resort Sayan: a hillside haven bathed in beauty and purity. Arrive via a dramatic treetop bridge to a gravity-defying rooftop lotus pond, beneath which the sacred Ayung valley spreads its tropical arms. Descend through a valley of towering palms, tiered rice paddies and enchanting gardens that cocoon 60 suites and villas. Choose from secluded treetop accommodations or riverside sanctuaries – all featuring traditional ikat fabrics, antique furnishings and Indonesian artefacts.

About the role:

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do:

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, et c.

• Responds to all guest requests in an accurate and timely manner. Interaction s with guest will be in person and by phone;

• Resolves guest complaints , and find opportunities to recognize and personalize the service experience for all guests
  

What you bring :

• One + years e xperience working within a luxury hotel or similar environment is considered an asset

• Excellent interpersonal skills and communication skills

• Cross cultural sensitivity, and customer service orientation

• Guest centricity and understanding the importance of guest’s preferences .
  

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
  

Schedule & Hours:

• This is a full-time position

• The working hours will primarily be early mornings and days, during weekdays and weekends.

This job requires applicants to have current work authorization in the country of Indonesia. Fluency in Mandarin is required and essential for this position.