Guest Services Assistant - Japanese Speaking

Marriott Vacations Worldwide


Tanggal: 3 minggu yang lalu
Kota: Denpasar, Bali
Jenis kontrak: Penuh waktu
Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. Make sure all guests come to the gallery on Qualification.

JOB SPECIFIC TASKS

  • Support a team to make sure the arrival date & preview date are the same with the company system
  • Make a Pre-Arrival call or email to confirm the arrival date & preview date
  • always coordinate with the activation team for any changes in arrival, preview, or room upgrade.
  • update the information to GRA/gallery regarding meet & greet on check-in process
  • provide passport form to guest on check-in process or preview time
  • welcoming guests on arrival & requalified to ensure all data valid
  • make friendly reminder call to make sure the preview on time
  • provide information area & facilities, make sure guest on satisfaction.
  • anticipate guest needs & build rapport with guest
  • address guest complaints & escalate to the manager when needed.
  • Ensure Compliance with health & quality standards

CANDIDATE PROFILE

  • Minimum of one (1) year of experience in administration, data entry, or a related field.
  • Proficiency in English (additional language required for certain positions)
  • Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word
  • Ability to work under pressure, manage multiple priorities, and be a self-starter.
  • Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.
  • Excellent organizational and attention to detail skills.

COMPETENCIES - Fundamental competencies required for accomplishing basic work activities

Analytical Skills

  • Learning

Administration

  • Organization

Personal Attributes

  • Integrity
  • Positive Demeanor
  • Dependability
  • Stress Tolerance
  • Adaptability/Flexibility
  • Presentation

Communications

  • Listening
  • Communication
  • English Language Proficiency
  • Applied Reading

Interpersonal Skills

  • Diversity Relations
  • Teamwork
  • Interpersonal Skills

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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