Guest Services Assistant - Mandarin Speaking

Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. Make sure all guests come to the gallery on Qualification.

JOB SPECIFIC TASKS

• Support a team to make sure the arrival date & preview date are the same with the company system
• Make a Pre-Arrival call or email to confirm the arrival date & preview date
• always coordinate with the activation team for any changes in arrival, preview, or room upgrade.
• update the information to GRA/gallery regarding meet & greet on check-in process
• provide passport form to guest on check-in process or preview time
• welcoming guests on arrival & requalified to ensure all data valid
• make friendly reminder call to make sure the preview on time
• provide information area & facilities, make sure guest on satisfaction.
• anticipate guest needs & build rapport with guest
• address guest complaints & escalate to the manager when needed.
• Ensure Compliance with health & quality standards
  
  

CANDIDATE PROFILE

• Minimum of HSK 4 of Mandarin proficiency
• Minimum of one (1) year of experience in administration, data entry, or a related field.
• Proficiency in English (additional language required for certain positions)
• Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word
• Ability to work under pressure, manage multiple priorities, and be a self-starter.
• Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.
• Excellent organizational and attention to detail skills.
  
  

COMPETENCIES - Fundamental competencies required for accomplishing basic work activities

Analytical Skills

• Learning
  
  

Administration

• Organization
  
  

Personal Attributes

• Integrity
• Positive Demeanor
• Dependability
• Stress Tolerance
• Adaptability/Flexibility
• Presentation
  
  

Communications

• Listening
• Communication
• English Language Proficiency
• Applied Reading
  
  

Interpersonal Skills

• Diversity Relations
• Teamwork
• Interpersonal Skills
  
  

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.