Head of Investigations

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

PT. Prudential Life Assurance Indonesia

Head of Investigation

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Description:

Develop and document the counter fraud governance:

• Intermediaries’ fraud investigation, Speak out and internal fraud investigation functions, external fraud investigation functions framework and implementation guidelines (policy, procedure, working instruction).
• Intermediaries’ fraud investigation, Speak out and internal fraud investigation, external fraud investigation structure, roles, and responsibilities.
• Intermediaries’ fraud investigation functions reporting line and coordination line (including monitoring and evaluation line).
• Personnel development of fraud investigation functions (capacity, competency, integrity, independency, and accountability) regarding counter fraud.
• fraud investigation functions effective communication channels.
• investigation team capability and capacity matrix.

Provide subject matter expertise on Fraud Risk Management, drawing on financial intelligence and law enforcement networks, professional qualifications, and experience, focusing on intermediary frauds

As supervisor to supervise the team and/or as investigator to conduct the end-to-end investigation of fraud:

• Managing the accountability of
  • Escalation claim cases involving fraud from Claim analyst, Claim investigator, Partnership Distribution Officer Department (including Corporate Business), and Agency Officer Department
  • investigation confidentiality, security, and data integrity.
  • the investigation process, including documentation in fraud case management, evidence collection
  • investigation report, results and recommendations (sanctions and internal control improvement)
  • Quality assurance end-to-end investigation process and results conducted by investigator
• Appoint an investigator to investigate the case based on the investigation team capability and capacity matrix.
• collaboration with the Head of Fraud Data Analytics and MIS Reporting to support the investigation.
• Collaboration with external investigators if any, and overall coordination with DAFR-Risk Champion or other relevant units to support the investigation.
• Escalate significant cases of intermediary fraud to SFDC, President Director, and CRCO through the Head of the Anti-Fraud Unit and CRCO.

As supervisor to supervise the investigator team and/or as investigator to produce and monitor sanctions based on fraud investigation:

• produce sanction recommendations based on investigation results, prevailing laws and the Company’s standards.
• confirm and monitor sanction imposition to the risk owner.
• report sanction imposition and report the implementation to the Head of the Anti-Fraud.

Report fraud investigation progress to the Head of the Anti-Fraud Unit regularly.

Enhance, improve the internal control implementation and investigation process of investigator function based on recommendation from anti-fraud implementation effectiveness review and audit

Job Requirement: Education & Certification

• Bachelor’s degree in Law, Accounting, Finance, Risk Management, or related discipline.
• Professional certifications such as CFE, CIA, or equivalent are strongly preferred.

Experience

• Min 6-8 years of experience in fraud investigation, audit, compliance, or law enforcement, preferably within insurance or financial services.
• Proven experience designing fraud investigation governance and leading complex investigations involving intermediaries.

Competencies & Attributes

• Strong investigation, analytical, and judgmental capability.
• Proven leadership and supervisory experience.
• High integrity, independence, and accountability.
• Strong stakeholder management and executive‑level communication skills.
• Ability to operate under high confidentiality and regulatory scrutiny. s

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organization irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.