Health Business & Process Transformation

We are looking for a highly driven professional to lead business process transformation initiatives across the health insurance value chain. This role will optimize customer and claims journeys, bridge business and technology teams, and drive operational excellence through process redesign and digital enablement.

Key Responsibilities

• Review and optimize end-to-end health business processes.
• Map customer and claims journeys to identify inefficiencies, risks, and improvement opportunities.
• Translate business needs into clear requirements for IT and digital teams.
• Ensure alignment between product design, operational processes, and system implementation.
• Support transformation, automation, and continuous improvement initiatives.

Requirements

• Bachelor's degree in Business, Engineering, Information Systems, Healthcare, or related fields.
• 10+ years of experience in business transformation, process improvement, operations, consulting, healthcare, or insurance.
• Strong understanding of process design, business analysis, and customer journey mapping.
• Proven ability to work across business, operations, and technology teams.

Key Skills

Systems Thinking
Process Design & Optimization
Business Analysis & Requirements Gathering
Stakeholder Management
Analytical & Problem-Solving Skills
Strong Documentation & Communication

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement