Helpdesk Engineer - IT (Medan, Contract - based)

Shopee


Tanggal: 1 hari yang lalu
Kota: Medan, North Sumatra
Jenis kontrak: Kontraktor
Job Description

  • Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
  • Troubleshoot and resolve end user application issues, maintain and update technical support documentation
  • Handle asset management, maintain inventory and liaise with vendors
  • Maintain and monitor office network infrastructure, IT security and antivirus tools
  • Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports.

Requirements

  • Fluent English is a must
  • Has experience as IT Service Delivery/Support minimum 3-4 years
  • Graduated in Computer Sciences, Information Technology or related field is preferred
  • Has basic knowledge of computer hardware, software, and OS (Windows and macOS)
  • Enthusiastic and willing to learn in a fluid and fast-paced environment
  • Passionate in IT technology and wants to make a difference with technology solutions
  • Good interpersonal and communication skills to interact effectively at all levels
  • Strong analytical and troubleshooting skills
  • Willing to fully WFO from Medan office

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