Helpdesk Engineer - IT (Medan, Contract - based)

Shopee


Tanggal: 3 minggu yang lalu
Kota: Medan, North Sumatra
Jenis kontrak: Kontraktor
Job Description

  • Manage day-to-day technical support operations for end-users to ensure optimal performance of computers, network devices, and printers
  • Troubleshoot and resolve complex end-user application issues while maintaining and updating internal technical support documentation
  • Coordinate end-to-end IT asset management operations, ensuring precise inventory tracking and maintaining active vendor relationships
  • Monitor local office network infrastructure to enforce company IT security protocols and oversee anti-virus deployments
  • Execute first-level troubleshooting for scheduled server backups and perform ongoing system monitoring to deliver accurate performance reports

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related quantitative domain
  • Minimum of 3 years and maximum of 5 years of experience in IT service delivery, helpdesk operations, and technical support
  • Proven technical proficiency in configuring, diagnosing, and maintaining computer hardware, software, and both Windows and macOS environments
  • Solid experience in local network infrastructure monitoring, anti-virus management, and first-level server backup troubleshooting
  • Strong background in IT asset tracking, vendor coordination, and internal technical documentation management
  • Excellent verbal and written communication skills with fluency in English to engage effectively with corporate business partners
  • Exceptional analytical and troubleshooting capabilities to resolve technical challenges efficiently
  • Strong interpersonal and collaboration skills to coordinate seamlessly with cross-functional stakeholders at all levels
  • Proactive mindset and strong ownership to manage recurring support deliverables independently
  • High adaptability and agility to navigate evolving operational priorities in a dynamic, fast-paced environment

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