HIC Exception Handling Agent (Denpasar)

YOU DRIVE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect with, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Grow YOUR career with DHL today!

Main Responsibilities:

• Assist Operations Supervisor to resolve held shipments (HIC) in the fastest possible manner using tools such as HIC database, Internet based directories, and Map Applications.
• Manage the facility HIC cage and processes, ensure HIC cage is clean and with as few exception packages as possible
• Be the single point of contact for the Service Center within the DHL network by ensuring that all shipments in HIC are scanned and accounted for
• Ensure timely resolution of Exception Shipments (e.g., undeliverable and held shipments) through direct contact with shippers and consignee via phone, emails, and ODD
• Work with Ops Performance Team to ensure that origin countries take actions to resolve cases of incorrect / insufficient information leading to HIC shipments
• Respond to and send HIC requests to/from customer service agents
• Assist in all shipment resolution actions as directed by customers through customer service
• Act quickly when contacted by Quality Control Center in relation to shipments missing progress checkpoints
• Support and resolve undeliverable shipments while working directly with couriers
• Provide proactive resolutions to couriers so that couriers can fulfill their deliveries as early as possible
  
  
  

YOUR PROFILE

• Minimum holds a bachelor’s degree from any major
• Able to work independently
• Able to operate Microsoft
• English conversant is an advantage (written and spoken)
  
  
  

Only qualified applications will be processed. We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

What We Offer

• Strong career support in an international environment
• Great culture and colleagues
• Various benefit programs
• Access to comprehensive learning programs
  
  
  

BECOME PART OF OUR TEAM

If you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now - We look forward to receiving your application!