Hotel Manager

Summary

• Responsible for the efficient overall operation of the hotel, in line with Hyatt’s purpose: to care for people so they can be their best
• Ensures delivery of brand signature experiences while meeting employee, guest, and owner expectations
• Oversees all hotel operations, including Rooms, Food & Beverage, and support departments
• Drives operational excellence and ensures all departments achieve established service and financial targets
• Maintains consistent adherence to Hyatt brand standards across both Grand Hyatt Jakarta and Keraton at The Plaza
• Monitors guest satisfaction and implements continuous improvement initiatives
• Leads and supports department heads to achieve high performance and service quality
• Ensures effective cost control, budgeting, and revenue management in collaboration with Finance and Revenue teams
• Strengthens employee engagement, development, and retention through strong leadership and coaching
• Ensures compliance with safety, security, and regulatory standards
• Represents the hotel in the local community, maintaining strong relationships with stakeholders and business partners
• Supports strategic planning and execution to drive business growth and brand positioning in the Jakarta luxury market

Qualifications

• University degree in Hospitality Management, Business Administration, or related field
• Minimum 2 years of experience as Hotel Manager, Director of Operations, or in a similar leadership role in a luxury hotel environment
• Strong background in Rooms and/or Food & Beverage operations
• Proven leadership skills with the ability to manage and motivate diverse teams
• Strong financial acumen, including budgeting, forecasting, and cost management
• Excellent understanding of luxury guest expectations and service delivery
• Strong interpersonal and communication skills
• Ability to thrive in a dynamic, fast-paced environment
• Strong problem-solving and decision-making capabilities
• Prior experience with international hotel brands, preferably Hyatt, is an advantage
• Familiarity with the Jakarta market and luxury segment is preferred