Housekeeping Supervisor

HK Villa Spv

Responsibilities:

- Able to supervise Staff, including monitoring their knowledge, technical skills, work quality, and behavior.

- Capable of providing guidance and coaching, including taking disciplinary action for repeated mistakes and delivering continuous training to Staff.

- Able to empower Staff by reviewing their performance and productivity, and coordinating effectively within and across sections.

- Skilled in resolving guest complaints, including analyzing the root causes of recurring issues and providing effective solutions.

- Possesses strong technical skills in room preparation and room MEP, and able to manage tasks and work plans based on operational needs, especially for team members.

Requirements:

- Minimum Diploma or Bachelor’s degree in Tourism & Hospitality, with at least 1 year of experience as a Housekeeping Supervisor or in a similar role at a 5-star hotel; well-groomed and professional appearance, fluent in English.

- Proficient in room cleaning techniques, sanitation methods meeting 5-star hotel standards, and room MEP equipment maintenance.

- Knowledgeable in laundry operations (internal and outsourcing), including linen counting and rotation.

- Skilled in operating housekeeping machinery, including industrial vacuum cleaners, floor polishers, carpet extractors, etc.

- Understands cleaning chemicals, their functions, and safe handling procedures in accordance with chemical handling and safety data sheet guidelines.

Benefits:

- Basic salary (nett of tax)

- BPJSTK & BPJS Kesehatan

- THR

- Service Charge

- Medical Reimbursement up to 85% of 1 month’s basic salary per year (eligible after 1 year of employment and permanent status/PKWTT)

- Free parking (1 motorcycle / 1 car)

- Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts

- 1 meal per shift