Key Account Management

Company Description

Power Commerce Asia is a leading e-commerce omni-channel enabler and supply chain management company based in Indonesia. Power Commerce Asia offers end-to-end solutions and services to empower brands, bring products to the global market, transform businesses, and also serves as a Business Advisor.

Responsibilities

• Manage and grow strategic client accounts by building trusted partnerships and delivering tailored business solutions
• Understand clients' business goals, challenges, and market trends to provide strategic recommendations and maximize business opportunities
• Develop and execute account growth strategies to increase revenue and maximize the value of Power Commerce Asia's services
• Collaborate with cross-functional teams, including Logistics Operations, E-Commerce Operations, Marketing, and Finance, to ensure seamless project execution and excellent service delivery
• Prepare regular business reviews, performance reports, and actionable insights for clients
• Identify opportunities to expand existing accounts through upselling and cross-selling initiatives
• Lead client meetings, business reviews, and project discussions while ensuring timely follow-up on agreed action plans
• Address client concerns proactively by coordinating with internal stakeholders to deliver effective solutions
• Ensure projects are delivered on time and in accordance with agreed service levels and client expectations
• Stay up to date with marketplace trends, digital commerce developments, and competitor activities to identify new business opportunities
  
  

Requirements

• Bachelor's degree in Business, Marketing, Management, Communications, or a related field
• Minimum 3 years of experience in Key Account Management, Account Management, Client Success, or a similar role
• Strong understanding of e-commerce operations, digital marketing, marketplace ecosystems, and warehousing is preferred
• Excellent communication, presentation, negotiation, and relationship management skills
• Strong analytical skills with the ability to interpret business performance and sales data
• Proficient in Microsoft Excel and PowerPoint
• Proven ability to manage multiple projects and priorities in a fast-paced environment
• Customer-focused with excellent problem-solving, stakeholder management, and project coordination skills
• Proficiency in English, both written and spoken, is an advantage
  
  

If you're interested, you can apply for this job here or send your CV to [email protected] with the email subject: "Applicant: [Position] - [Full Name]"

Thank you!