Order Support Analyst

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

A chance to make quality products that matter.

SPM Oil & Gas is a welcoming, inclusive place, where everyone’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide.

As an Order Support Analyst at SPM Oil and Gas, you will manage end-to-end order processing, logistics coordination, and shipping documentation, ensuring timely delivery to customers while maintaining compliance with commercial terms, financial accuracy, and regulatory requirements. The role also supports cross-functional teams, including project, finance, and tender teams, to optimize operational efficiency and customer satisfaction.

As the Order Support Analyst, you will:

Order Management

• Review customer purchase orders (PO) and accurately enter order details into the CSI system.

• Process and issue intercompany purchase orders to Batam operations.

• Monitor order progress and ensure alignment with customer requirements and delivery timelines.

Coordination & Communication

• Coordinate closely with Batam Project Teams to ensure on-time production and delivery against customer PO dates.

• Act as the primary point of contact for customers on order-related issues, including updates, delays, and clarifications.

Documentation & Compliance

• Prepare Singapore Packing List (SGPL) and share with Batam team for Certificate of Conformance (COC) preparation.

• Prepare and review all shipping documentation in accordance with Incoterms stated in the PO and Letter of Credit (L/C), if applicable.

• Review L/C drafts and ensure compliance with all documentary requirements prior to shipment.

Logistics & Shipping

• Arrange shipments by coordinating with freight forwarders (SPM and customer-appointed) based on agreed Incoterms.

• Ensure timely execution of shipments and compliance with export regulations.

• Follow up on export documentation and ensure completeness for invoicing purposes.

Billing & Financial Support

• Compile and submit shipping documents to Finance for invoicing.

• Prepare and submit invoices to customers in accordance with PO instructions.

• Support Finance in GST filing by ensuring accurate and timely documentation.

Tender Support

• Support tender team in reviewing shipping and order-related requirements in tender documents.

• Assist in estimating freight charges for quotation purposes.

The successful candidate must bring:

• Diploma or Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, or related field.

• Minimum 3–5 years of experience in order management, logistics coordination, or supply chain operations.

• Hands-on experience with ERP systems (e.g., CSI or similar) and MS Office.

• Familiarity with international shipping processes, Incoterms, and export documentation.

• Experience in handling Letter of Credit (L/C) transactions is preferred.

• Exposure to intercompany transactions and regional coordination is an advantage

Top candidates will also bring:

• Strong knowledge of international trade documentation and logistics processes

• Order management and execution excellence

• Documentation accuracy and compliance

• Strong attention to detail and accuracy

• Effective communication and customer-oriented mindset

• Problem-solving and ability to handle operational challenges

• Time management and ability to manage multiple priorities

• Team collaboration and cross-functional support

Physical Requirements (with or without reasonable accommodation):

• This job requires extensive active movement throughout the plant including climbing stairs and steps, lifting devices, and pushing and pulling equipment.

Additional Information

Shift: Regular.

Work location: Batam, Kepulauan Riau.

You will work in an office setting.

Domestic relocation is not available for this position.

Employee Benefit Details

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salaried wage because we value your performance, we offer a total rewards package that provides benefits (medical, dental, vision, pension, and accident & life insurance) along with the potential of an annual bonus.

Final Details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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