Porter Daily Worker

Company Description

A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

Job Description

Porter provides exemplary guest service and hospitality through a wide range of duties. As one of the first points of contact for arriving guests, Porter warmly welcomes guests and assists them with luggage handling to ensure a smooth arrival and departure experience.

With a professional and courteous demeanor, Porter responds to guest requests, provides information about hotel facilities and local attractions, and assists in creating memorable guest experiences. Porter is also responsible for supporting valet services, including parking and retrieving guest vehicles safely and efficiently, as well as assisting with transportation arrangements when required.

By delivering attentive, personalized, and efficient service, Porter plays an important role in upholding the hotel’s reputation for luxury hospitality and service excellence.

Qualifications

• Education: Minimum of a high school diploma or equivalent. A Diploma in Hotel Administration or related hospitality field is preferred.
• Experience: Prior experience in a similar role is preferred, ideally in a luxury hotel or upscale hospitality setting. Experience in guest handling, luggage assistance, valet service, or concierge-related duties will be an advantage.
• Language Skills: Proficiency in spoken and written English is required. Fluency in additional languages will be considered an advantage.
• Communication Skills: Strong interpersonal and communication skills, with the ability to interact confidently and courteously with guests, colleagues, and other departments.
• Guest Service Orientation: Demonstrated passion for delivering exceptional guest service with a warm, professional, and engaging personality. Ability to anticipate guest needs and handle concerns patiently and effectively.
• Driving Skills: Must possess a valid SIM A (driving license) and be confident in driving both automatic and manual vehicles to support valet operations safely and professionally.
• Technical Skills: Basic computer literacy and ability to operate common computer applications relevant to the role.
• Organizational Skills: Ability to multitask efficiently in a fast-paced environment while maintaining attention to service quality and operational standards.
• Attention to Detail: Strong attention to detail in handling guest luggage, valet operations, and guest requests to ensure a seamless experience.
• Professional Appearance: Well-groomed and professional presentation at all times, reflecting the standards of a luxury hospitality brand.
• Flexibility: Willingness to work rotating shifts, including weekends and public holidays.

Additional Information