Product Support & Sysadmin

AI-Driven Loyalty & Rewards Solutions!

Who We Are?

Tada is a B2B2C loyalty and rewards platform that helps businesses improve channel partner, customer, and employee retention, build loyalty, and drive growth. Founded in 2012, Tada offers unified solutions that create engaging and rewarding experiences.

As an Indonesian SaaS company with a global footprint, Tada has assisted 400+ local and international brands across various industries. Our game-changing loyalty solutions have also garnered numerous awards, solidifying our reputation as a leader in the sector.

Job Opportunities

Job Title: Product Support & Sysadmin

Department: Product

Working Arrangement: On-site (BSD)

Information about the role:

The ideal candidate will be responsible for delivering high-quality technical solutions, supporting ongoing system operations, and ensuring seamless project implementations.

Key Responsibility

• Create and edit client programs in the back office dashboard.
• Test programs to ensure there are no mistakes.
• Gather program requirements from the project management team.
• Handle client program change requests.
• Coordinate with the internal team to meet client needs.
• Ensure all incoming requests are processed within SLA.
• Ensure catalogs and programs meet the required specifications.
• Minimize errors in all program-related activities.
• Ensure smooth program processes according to client requirements.

Requirement

• Bachelor's degree from reputable local or overseas universities in Technology, Engineering, or Business (Open to Fresh Graduates).
• Minimum GPA of 3.30 out of 4.0.
• Strong communication skills.
• Excellent attention to detail.
• Proficient in Microsoft Office, Google Docs, and other relevant tools.
• Good time management skills, with the ability to handle multiple tasks and prioritize effectively.
• Leadership experience in leading projects within an organization is preferred.

Why You'll Love Working Here?

• Growth Opportunities: We support your learning and development aspirations, both within and beyond your current role, nurturing an entrepreneurial mindset across our team.
• Unique Work Environment: Experience the distinctive blend of a mission-driven digital company with the innovative mindset, built on a strong foundation since 2012.
• Celebrate With Us: We recognize and celebrate work anniversaries and birthdays
• Continuous Learning: We promote vertical and lateral movement across the organization. It’s common for Tayo (that’s what we call our team) to explore several positions  throughout their career as they discover what excites them
• Genuine teamwork: While not officially listed in our values, new joiners consistently highlight the collaborative spirit and supportive atmosphere that defines our culture.
• Think and act like an owner is our value: But the truth is, we don't want you to act like an owner; we want you to be a real owner. Top performers are invited to join our stock options program.

What We Do Not Promise

• We do not promise fixed working hours. Projects and deadlines may require additional hours or flexibility.
• We do not promise unlimited resources or budgets. We operate strategically, managing priorities with the resources available.
• We do not promise a pressure-free environment. We maintain high standards with significant expectations for growth and performance excellence.

If you're ready for a challenge and eager to make a real impact and be the Leading Loyalty & Rewards Platform in the region Take the leap and help us shape the future of loyalty and rewards!