QC Manager

XDOF


Tanggal: 11 jam yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Jenis kontrak: Penuh waktu
Jarak jauh
Job Description

  • Lead the Quality Control function for AI data collection, and video auditing
  • Develop and maintain SOPs, quality standards, audit guidelines, and QC processes.
  • Monitor auditor performance, accuracy, error rates, and overall quality metrics.
  • Conduct regular quality audits and identify recurring issues, gaps, and root causes.
  • Establish QC scoring systems, checklists, and quality evaluation frameworks.
  • Provide feedback, coaching, and calibration sessions to improve team accuracy and consistency.
  • Collaborate with Operations, Training, and other teams to resolve quality issues and improve processes.
  • Prepare quality reports and provide data-driven recommendations to management.
  • Lead and develop the QC team to achieve quality and operational targets.

Job Requirements

  • Bachelor’s degree in Business, Engineering, Data, Management, or a related field.
  • 3–5 years of experience in Quality Control, Quality Assurance, Audit, Operations, or related fields.
  • Experience managing a QC/QA team in a high-volume operational environment.
  • Proven experience creating and implementing SOPs, quality standards, and QC processes.
  • Strong analytical, problem-solving, and attention-to-detail skills.
  • Strong leadership and communication skills.
  • Fluent in Mandarin Chinese (spoken and written) — MUST.
  • Good command of English, both spoken and written.
  • Proficient in Excel/Google Sheets and comfortable working with operational data.
  • Experience in AI data collection, data annotation, video auditing, content moderation, or AI/ML operations is a strong plus.

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