Reservation Manager

Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.

• Lead, coach, and develop the Reservations team to deliver outstanding guest service.
• Ensure all reservation inquiries and bookings are handled accurately and efficiently.
• Drive room revenue through effective inventory management and upselling strategies.
• Monitor booking trends, forecasts, and market demand to support business objectives.
• Maintain reservation procedures and service standards in line with brand requirements and LQA standards.
• Work closely with Revenue, Sales, Front Office, and other operational departments to optimize guest satisfaction and hotel performance.
• Ensure reservation quality assurance, guest communication, and service excellence are consistently achieved.

• Minimum 3–5 years of experience in Reservations, including leadership or managerial experience.
• Strong knowledge of hotel reservation operations, distribution channels, and revenue management principles.
• Experience with Opera PMS and reservation systems.
• Thorough understanding of premium hospitality service standards and brand reservation standards, including LQA requirements.
• Excellent communication and interpersonal skills with strong attention to detail.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to lead, motivate, and develop a high-performing team.
• Experience in a luxury or premium international hotel brand is preferred.

• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.