Sales Learning & Development Senior Associate - Makassar

About The Role If you are passionate about unlocking sales people's potential, this role would be the right playground for you! As the Sales Learning & Development Senior Associate, you will be the key learning partner for the Gojek sales team, providing guidance on improving their skills and performance to achieve company goals. Your primary focus will be on developing and delivering tailored learning and development programs to enhance the sales team's ways of working and enabling them to be reliable consultants for Gojek’s merchants. The People Business Partner and GoTo Learning Talent Management team will be your counterparts during this journey

What You Will Do

• Develop a learning framework for the sales team to ensure their competencies meet company requirements and drive business growth. This includes new joiner onboarding, product knowledge, and sales competencies learning
• Create learning content focused on sales technical skills, sales processes, and product features for online self-paced learning, virtual, and offline workshops
• Manage the execution of learning activities for the sales team and relevant BPO vendor team leads based on the created learning framework, including scheduling programs and preparing logistics for online self-paced (Learning Management System) and workshops (virtual or offline) with the goal of supporting them to achieve their targets
• Collaborate with sales leaders in HQ and the region/area to improve the performance of underperforming sales team members
• Manage and deliver sales learning reports and analyses on HQ and regional/area learning activities
• Collaborate with the People Business Partner and GoTo Learning Talent Management team to embed competencies into the merchant team lifecycle, which includes the recruitment process, continuous learning program, performance review, and career progression
• Act as a liaison between PAC (PBP & GoTo LTM), Sales HQ, and the Regional Sales team by gathering training needs, feedback on products/initiatives, and queries on learning platforms to improve the learning experience, training content reliability, and comprehensiveness

What You Will Need

• Min. 3 years of relevant experience in learning and development, with preference for working experience with client-facing teams
• Great communication and understanding skills (both in Bahasa Indonesia and English) with a strong ability in questioning and drawing information out from others, also able to explain technical terms in a simple and understandable manner
• Proficient in creating slide presentations and able to translate or adjust content from other stakeholders to fit the user's business context
• Strong understanding of various learning methodologies and their effectiveness in improving performance. Proficiency in Learning Management Systems is preferred
• Ability to work independently for the completion of tasks and have a strong commitment to setting and achieving high standards, as well as delivering high-quality work through rigorous planning and organization
• Ability to adapt quickly to changing situations and environments, and also proactively seek opportunities to learn and develop
• Data-driven mindset with the ability to analyze and interpret data (experience with pivot tables and charts) for identifying root causes before proposing a solution
• Experienced in collaborating with diverse stakeholders across different departments, with a good level of empathy and understanding

About The Team The Sales & Merchant Learning and Development team is part of the The Sales Excellence team which is an integral part of the Food, Ads & Merchants organization, and based in HQ Office Jakarta, or selected regions. On a daily basis, we will spend much time interacting with the field sales team in order to ensure they clearly understand our product and processes so they would be able to achieve the company’s goals. Empathic - Discipline is our DNA, in which we are all ears for the sales team to keep them motivated in doing their job and complying to our company principle & ways of working Our team members love to learn and share with each other (music/movie/food/hangout places recommendation is our forte. We are full of curiosity because for us everyday is our school day. Come and join us if you would like to be inspired and be an inspiration for others

About GoTo Group GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago
About Gojek Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market
About GoTo Financial GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
#LI-ONSITE We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.