Senior User Experience Research Specialist, ID

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

We are looking for an experienced Senior User Experience Research Specialist, ID to join our global quality assurance team. You will be responsible for evaluating the product user experience of Trip in the ID market, identifying gaps between Trip and its competitors, and collaborating cross-functionally to address user pain points in the ID market.

In this Role, you’ll get to

• Conduct user research to gain insights into user behavior and pain points specific to the ID market with the goal of providing actionable recommendations for product refinement and market growth.
• Monitor product user experience (quality) metrics and provide valuable local insights to HQ teams.
• Regularly conduct product user experience testing, in-depth competitor analysis, and local user research to identify any product quality defects and gaps compared to competitors.
• Collaborate with other teams to address user pain points and improve overall product quality.
• Support building data dashboards and establish data systems for comprehensive product user experience quality analysis.

What you'll Need to Succeed

• Bachelor's degree. Major in Psychology, Data Analysis, UX Research, or any related field is a plus.
• At least 3 years of user research experience, with familiarity in both qualitative and quantitative methodologies.
• Experiences of running full user research in the past: from planning, defining the research problem, design, data collection and analysis final report and communications. 
• Excellent analytical skills with a strong understanding of data, preferably with knowledge of SQL and BigQuery.
• Knowledge of design thinking and user experience is highly preferred.
• Experience in the travel and e-commerce industry is a plus.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!