Site Reliability Engineer Lead

Nice to Meet You! We are Dropsuite, a NinjaOne Company!

As an SRE Lead, you will be responsible for leading a team of Site Reliability Engineers in designing, implementing, and maintaining highly scalable and reliable systems. You will collaborate with cross-functional teams, including software engineers and system administrators, to ensure the seamless operation of critical production services.

Work Arrangement

• Full-time position
• Hybrid work model (2 days per week in the office)
• Monday to Friday, 5-day work week (flexible work schedule)
• Eligible to reside and work in Bandung (Indonesian citizenship only)

Key Accountabilities

Team Leadership

• Lead, mentor, and guide a team of Site Reliability Engineers.
• Foster a collaborative and innovative team culture.
• Provide technical guidance and support for team members across all activities of the SiteOps team
• Be accountable for the work outcomes of the SRE team including production uptime and optimization projects
• Own Operational projects and Network Operations Centre (NOC). Implement SOP for the NOC to derive maximum coverage.

System Architecture and Design

• Collaborate with software engineering teams to design and implement scalable and reliable systems.
• Participate in code reviews to ensure adherence to DevOps / SRE best practices.
• Work closely with system administrators, network engineers, and security teams to ensure a holistic approach to system reliability.
• Manage and version control infrastructure configurations.

Automation and Tooling

• Develop and maintain automation scripts and tools to streamline operational tasks.
• Develop and maintain automation tools for infrastructure provisioning, configuration management, and deployment (Terraform or Ansible)
• Implement monitoring and alerting solutions to proactively identify and address potential issues.
• Evaluate, implement, and manage DevOps / SRE -related tools for configuration management, monitoring, and logging.

Incident Management

• Lead incident response efforts, ensuring timely resolution of production issues.
• Conduct post-incident reviews and implement improvements to prevent future incidents.

Performance Optimization

• Analyse system performance and implement optimizations to enhance reliability and efficiency.
• Work on capacity planning to accommodate future growth.

Security and Compliance

• Work with security teams to implement and enhance security measures in the DevOps pipeline.
• Ensure compliance with industry standards and regulatory requirements.
• Ensure adherence to established security standards across all environments both with the engineering and the SiteOps teams

Documentation

• Maintain and update documentation related to system architecture, processes, and best practices.

On-call Support

• Participate in an on-call rotation schedule to provide 24/7 support for production systems.

Qualifications and Competencies

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience as a Site Reliability Engineer / DevOps leader or in a similar role.
• In-depth knowledge of cloud computing platforms (e.g., AWS, Azure, GCP).
• Strong leadership and communication skills.
• Proficiency in programming/scripting languages (e.g., Python, Shell, Ruby).
• Proficiency in System administration of production servers
• Experience with container orchestration tools (e.g., Kubernetes, Docker).
• Familiarity with infrastructure as code (e.g., Terraform, Ansible).
• Expertise in Build and release strategies and able to implement the right strategy for the team
• Expertise in monitoring and logging tools (e.g., Datadog, Zabbix, Prometheus, Grafana, etc).
• Solid understanding of networking concepts and protocols.
• Understanding of security best practices in DevOps processes.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively in a team environment.

Why Join Us

At Dropsuite, now proudly part of NinjaOne, we are on a mission to safeguard business information and help businesses stay in business. We are a global, fast-growing, partner-centric company building secure, scalable, and highly usable cloud backup technologies for businesses of all sizes. Today, we perform billions of backups daily for organizations across more than 100 countries.

As we enter an exciting new chapter with NinjaOne—a leader in endpoint management, security, and IT automation—our combined strengths enable us to drive even greater impact, innovation, and global scale. Together, we are building a world-class platform that empowers IT teams with simplicity, performance, and reliability.

At our core, we are a team of hungry owners: we are tenacious in our pursuit of excellence and take full ownership in everything we do. We are deeply customer-focused, collaborative, and solutions-driven. We play as a team—respecting, supporting, and elevating one another every step of the way.

Join us as we shape the future of IT and data protection—powered by passion, purpose, and the spirit of ownership.

Rewards That Go Beyond

• Competitive compensation
• Health insurance for you and your dependents
• Social Security (BPJS Ketenagakerjaan)
• Hybrid work model
• 12 Days of Annual Leave
• Entitled to Indonesia Public Holidays
• Other leave benefits, such as Wedding leave
• Growth opportunities
• Work in a global company with meaningful work, highly skilled colleagues and an amazing culture

Diversity and Inclusion Statement

Dropsuite is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

As part of our recruitment process, we may collect personal data to support hiring-related activities such as screening, assessment, and communication. This information is collected solely for recruitment purposes and handled in accordance with applicable data protection and privacy regulations. Your data will be treated with strict confidentiality and used only to facilitate your application with us.

Your Career Growth Starts Here. Apply Now!