Sr Officer-MS Network & Security Delivery

PT. Indosat Tbk


Tanggal: 1 minggu yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Jenis kontrak: Penuh waktu
Jarak jauh
Short Description

General Description

  • Provides technical network service design, business consultative and analytical services torelevant stakeholders.
  • The Network Sr Officer - MS Network & Security Delivery is expert with developing the network specifications that are of a medium to high complex nature for one or many network service solution domains.
  • The role is accountable for ensuring the network aspect for service solutions can be delivered. The role is typically working as an individual working with other people in a matrix environment to produce network solution & delivery.
  • With capability in Project Management & Network Manage Service Operation, Network Sr Officer
  • MS Network & Security Delivery is also responsible to engage internally and externally for the network design and project delivery, network incidents, escalation & resolution of managed network service solutions.

Short Description

Job Responsibilities

  • Provide L3 Network problem escalation on manage service network product
  • Develop strategies to respond to and recover from a network breach
  • Develop and use network solution design process documentation that defines in detail the network solution design steps, documentation and systems used in the network solution design function
  • Responsible for complex and diverse network platforms/topologies within a network management centre or organization and may handle enterprise level issues
  • Build procedure, work instruction, knowledge base, support flow for change and problem management and proactive incident management related network services
  • Respond immediately to network-related incidents and provide a thorough post- event analysis including but not limited to find root cause, create Root Cause Analysis Report and meeting with customer for issue remediation as required.
  • Issue documentation and proactively contacting customers when an issue is resolved to ensure the service provided met or exceeded the customer’s expectations
  • Monitoring and awareness of what is happening in the data network industry, and on various newsgroups/mailing lists regarding network and network products
  • Provide technical supervision for (and guidance to) a network team Leads requirements gathering for network solution design inputs
  • Prepares technical network architectural and implementation design documents and works with the project management to develop the implementation plan including bill of quantities, cost plans, project deliverables and schedules
  • Provide expert pre-sales network solution design support for the development of customer solutions
  • Support the delivery and integration of managed network service solutions into the customer’s environment
  • Develop intimate knowledge of customer’s networks and network services to support troubleshooting and resolution of assurance incidents with customers and L0 to L3 support
  • Maintains awareness of existing or potential customer network environments and proactively alerts project management and sales team of potential problems and solutions
  • Provide expert network solution design support for new and existing Product Development
  • Acceptance of customer orders and associated network solution design from sales
  • Adheres to agreed network solution design escalation and change control procedures.
  • Ensure the network solution design function aligns with ITIL standards and methodology framework
  • Stays current on network technology and industry products through professional associations, trade journals, network forum, and associated training and seminars
  • Responsible for sharing information and best practices with others.
  • May be required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring
  • Demonstrates flexibility and focus to prioritise and undertake activity in Operations as required to support business growth
  • Ensure customer solutions are delivered to committed quality, cycle time, cost and customer satisfaction targets
  • Meets company health, safety and environment requirements

Short Description

Qualifications

  • 3 plus years experiences with Network Technologies, ICT and Network Managed Services Business Environment or equivalent
  • University degree or equivalent in IT and/or Electrical Engineering
  • Hands on engineering knowledge on network network products such as Cisco, Meraki, Huawei, Aruba, Ruckus, Ruijie, Mikrotik, Fortinet will be a plus
  • Preferable experience with Routing, Switching, VPN, LAN, WAN, Network Security, NAT, SDWAN solutions
  • Have valid certification such as CCNA, CCNP, CCIE or similar are strongly recommended
  • Ability to show initiative in solving problems and drive to succeed
  • Strong communication / interpersonal and presentation skills
  • High-integrity committed and responsible person
  • Fast learner and have attention to detail
  • Strong Leadership Skills & Excellent team player
  • Ability to develop and implement strategy
  • Ability to prioritise and multitask workloads to ensure delivery timescales are met
  • Willingness to get involved and take responsibility for all elements required to bring a positive outcome for the company
  • Possess dynamic, positive attitude
  • Strong commercial acumen and numeracy
  • Proficient in English

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