Supervisor Field Service

Responsibilities

JOB DESCRIPTION

• Customer service excellence: Ensure delivery of high-quality service levels across Power and Thermal systems.
• Technical oversight: Provide technical support, troubleshooting, and guidance for complex service issues.
• Cost evaluation: Prepare and review accurate cost assessments for repair quotations.
• Team leadership: Train, supervise, and motivate senior technicians and technicians to optimize performance.
• Operational planning: Develop weekly schedules and ensure seamless execution of service activities.
• Continuous improvement: Stay updated on Vertiv products, industry best practices, and apply knowledge to enhance service delivery.
• Risk management: Ensure compliance with hazard identification and risk assessment standards.
  
  

Qualifications

• University Degree/Diploma in Electrical or Mechanical Engineering.
• Strong knowledge in Thermal systems (precision cooling) and Power systems.
• Minimum 7 years’ experience in the service industry.
• Proven expertise in Vertiv products and functionality.
• Excellent technical analysis and problem-solving skills.
• Computer literacy and proficiency in service management tools.
• Fluent in English (mandatory).
• Knowledge in hazard identification and risk assessment.
  
  

Physical & Environmental Demands

• Willingness to travel (up to 80%).
• Ability to work in diverse environments including data centers and industrial facilities.
  
  

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.