Supervisor Inbound contact Center Perusahaan gadai Milik Negara - Jakarta

PT. INFOMEDIA NUSANTARA


Tanggal: 8 jam yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Gaji: Rp 6.700.000 - Rp 7.100.000 per bulan
Jenis kontrak: Kontraktor
Jarak jauh
Job Description

  • Bertanggung jawab dalam mengelola dan mengendalikan seluruh aktivitas operasional layanan inbound Contact Center agar berjalan efektif, efisien, dan sesuai dengan Service Level Agreement (SLA)
  • melalui pengelolaan Team Leader, koordinasi lintas fungsi, pengendalian performa operasional,
  • serta implementasi program peningkatan kualitas layanan dan produktivitas.

Job Requirement

  • D3/S1 semua jurusan.
  • Minimal 4 tahun di industri Contact Center atau Customer Service, Minimal 2 tahun sebagai Team Leader Contact Center atau posisi supervisi
  • Menguasai konsep SLA & Real Time Management, Workforce Management, Complaint management & Customer Experience
  • Mampu melakukan Analisa Performance management berdasarkan KPI yang ditentukan
  • Memiliki kemampuan Leadership, mentoring, Performance Review, conflict & people management, Succession Planning
  • Memahami KPI contact center dan dapat menggunakan Microsoft Office, Google Apps, dan dashboard Reporting 7.memiliki sertifikasi pada bidang yang dilamar menjadi nilai tambah.

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

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We're always on the lookout for passionate, creative minds to join our team. If you believe your vision and skills align with ours, we’d love to hear from you. Send us your resume, portfolio, and a few words about what inspires you—let’s create something extraordinary together