Surabaya - GA Agency Trainer

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

Responsibilities:

• Designing and delivering product knowledge and sales training programs to the Company’s agency force.
• Lead team responsible for conducts regular training needs analysis to monitor and review the relevance of the training content and work with peers for improvement of the training programs
• Work with other leaders and SME to identify Distribution training requirements and solutions
• Provide team guidance and support Keeps current in training trends and techniques and apply these to his trainings
• Lead basic training/advanced training/teaching and related training administration of marketing staff for continuing education;
• Management, selection and training of honorable lecturers to enhance the skills of trainers.
• Responsible for training assessment and feedback, communicate with the organization leader and chief trainer for problems found in the assessment, and perform rectification in a timely manner to improve the quality of training;
• Maintain and enter training related information;Report violations or potential risks identified during the work and propose corrections or improvements in a timely manner
• Assist the Audit Department to complete the audit related work and complete the rectification work according to the audit report;
• Ensure compliance with national laws, corporate ethics codes and regulations of the compliance department;Adhere to the principles of integrity and honesty.
Avoid providing false financial notes or information to the company;

Requirements:

• University degree holder with at least 7 years of training work experience.
• Experience in leading a team
• Well-versed in the training design and implementation cycle
• Excellent communication and presentation skills
• Excellent interpersonal skills
• Personal qualities of integrity, credibility and strong work ethics
• 3+ years of financial institution experience in a training / learning role
• Ability to work under pressure
• Customer service oriented
• Sensitive with interpersonal relationships

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] .

Working Arrangement