Technical Support Specialist

Company Description

Impetus Fintech Pte. Ltd. is a financial technology company focused on delivering innovative digital solutions for the financial services sector. The organization combines technology and finance expertise to improve how businesses and customers manage and access financial products. Team members collaborate across disciplines to build secure, user-centric platforms and tools. The company values adaptability, continuous learning, and a strong customer focus in a fast-evolving fintech landscape. Interested applicants are encouraged to visit the company website to learn more about its products, culture, and growth plans.

Role Description The Technical Support Specialist is a full-time, hybrid role based in Singapore, with flexibility for some work from home. This role involves providing technical support to users of Impetus Fintech’s platforms, resolving software and system issues, and documenting solutions in a clear and structured manner. Day-to-day tasks include responding to support tickets and calls, diagnosing technical problems, coordinating with internal product and engineering teams, and following up with users to ensure resolution and satisfaction. The specialist will monitor system performance from a user perspective, escalate complex issues, and contribute to support process improvements and knowledge base articles. The role also requires clear communication with non-technical customers and adherence to service level agreements.

Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills to identify, analyze, and resolve issues on fintech platforms.
• Candidates should possess solid Customer Support and Customer Satisfaction skills to manage inquiries, provide timely updates, and ensure positive user experiences.
• Candidates should possess good Analytical Skills to interpret logs, performance data, and user feedback for root-cause analysis and process improvement.
• Relevant experience in application or system support within fintech, banking, or SaaS environments is beneficial.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to work effectively in a hybrid environment, manage priorities, and collaborate with cross-functional teams.
• Familiarity with ticketing systems, remote support tools, and incident management practices is an advantage.
• A diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.