Technical Workplace Coordinator

Reporting Relationships

Direct Manager: Post Facility Manager

Responsible for: Individual contribution to support assigned Post sites

Role Summary

The Technical Workplace Coordinator role will assist the onsite staff with operational activities by providing customer related support and service to enable onsite delivery staff to effectively delivery facility management services. This role will manage comprehensive engineering and maintenance schedules and has responsibility for delivery of services in accordance with the Contract and agreed financial and performance measures and SLAs.

Responsibilities

The Technical Workplace Coordinator will be responsible for:

• Operations Support
• Provide vendor management support by ensure subcontractors perform to the required standards (including inspection of vendors’ works)
• Assist in the procurement of vendors and services as required
• Working with other members of the team to meet all key performance indicators as set out in the management contract
• Managing all vendors effectively and to carry out technical and safety audits/maintenance and repairs for all equipment as scheduled
• Implementing the Planned Preventive Management Program for the site
• Assisting the Digital Performance & Quality Lead in conducting compliance reviews as directed
• Working with Post FM and Helpdesk personnel to schedule equipment to be taken offline so that preventative maintenance can be performed
• Conducting site training and support aimed at expanding the capabilities of the Operations staff
• Administering the JLL 360 program for PPM on
  
  

• Health, Safety and Risk Management
• Under direction of PFM, assist in conducting regular audits to ensure that safety procedures are being complied with
• Assist in carrying out safety procedures when needed
• Assist in the property risk management program
• Participate in the disaster recovery and business continuity plans as required
• Follow established escalation procedures and incident reporting procedures
• Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
  

Core Competencies

The Workplace Coordinator will demonstrate the following competencies:

• To have Corrigo management experience
• Assisting PFMs to manage Corrigo work order and other data to ensure data accuracy in a timely manner
• Updating and correcting Work Orders in Corrigo as requested and approved by the PFM/RWL
• Able to cooperate and work well with others to meet targets
• Support the team effectively as and when needed
• Proven ability to commit to flawless execution while complying with firm’s procedures and standards
• Demonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviors and values of being an Safety, Expert, Proactive, Innovative, Team Player and valuing the Customer
• Able to interact with the general client staff & vendors with ease
• Ability to manage conflict and conflicting priorities
• Demonstrates ability to work with vendors to deliver efficient services
• Demonstrates proactive & professional approach to customer service
• Has a customer-oriented attitude
• Proven ability to manage multiple and complex operational matters on a daily basis
• Demonstrates ability to prioritize and manage tasks in an efficient and timely manner
  
  

Experience

■ Worked in a dynamic environment with basic understanding of facilities management

■ Good computer skills in Microsoft Suite programs

■ Previous experience in Technical workplace administration and coordination