TikTok Shop - GTL Logistics - Vendor Governance & Policy - Indonesia

Global Operations

TikTok Shop - GTL Logistics - Vendor Governance & Policy - Indonesia

Location
:

Jakarta Utara

Employment Type
:

Regular

Job Code
:

A136121

Responsibilities

About The team
This role ensures that vendors consistently deliver the required capacity and service quality to linehaul operations. By driving vendor fulfillment and compliance, this position protects the network from service risks, SLA breaches, and cost inefficiencies. It also strengthens vendor governance, enabling scalable and accountable growth across the logistics network.

• Design and implement a standardized national vendor governance framework across all regions.
• Define, standardize, and monitor vendor KPIs and SLAs, ensuring consistent performance benchmarking.
• Establish KPI scorecards and reporting systems; deliver data-driven insights and executive-level reports.
• Lead structured vendor performance reviews (weekly, monthly, quarterly) to ensure accountability.
• Conduct vendor audits to ensure compliance with company policies, contracts, and regulatory standards.
• Identify performance gaps, risks, and non-compliance issues, and drive corrective action plans.
• Design and enforce penalty and reward systems to drive vendor accountability and performance.
• Act as the key liaison between internal teams (Operations, Finance, Procurement) and vendors, including escalation handling.
• Analyze trends, identify improvement opportunities, and lead initiatives to enhance vendor performance and governance processes.​​

Qualifications

Minimum Qualifications:

• Holds a Bachelor’s Degree.
• Minimum 5 years of experience in vendor management, governance, or operations.
• Proven experience handling multi-vendor / national-level operations.
• Strong knowledge of KPI design, SLA management, and performance analytics.
• Experience in vendor audit, compliance, and governance frameworks.
• Excellent data analysis and reporting skills (Excel, BI tools, dashboarding).
• Willing to be placed in North Jakarta.

Preferred Qualifications:

• Background in logistics, e-commerce, or BPO is highly preferred.
• Strong stakeholder management and negotiation skills.
• Ability to drive performance enforcement (penalty & reward systems).
• Strategic thinking with strong execution capability.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.