Trainer Data Analyst - Monee Credit (Yogyakarta)

Monee


Tanggal: 22 jam yang lalu
Kota: Yogyakarta, Yogyakarta
Jenis kontrak: Penuh waktu
Job Description

  • Support team in designing and maintaining data management in training process and mass hire onboarding journey
  • Collaborate with other team members to achieve team’s KPI
  • Provide business with data driven suggestions to improve operations continuously
  • Support training team by compiling and conducting data analysis related to agent’s training journey, including but not limited to: Pre-Training, During Training, Post-Training.
  • Analyze dipsticks, scrubbing, and observations made by trainers
  • Visualizing results of data analysis through reports, dashboards, and presentation decks.
  • Collecting, managing, and analyzing Trainer’s KPI Data
  • Support execution of training team projects by providing means for monitoring and result analysis
  • Create automation and streamline processes using data
  • Create Initiative using AI and Automation for Trainer & QA Feedbacker Team

Requirements

  • Minimum education S1
  • Minimum experience 1 year in e-commerce or Start-Up Company
  • Have good analytical skills, can think critically, and can work independently or in a team
  • Have the ability to understand the context of training and present findings contextually to support action trainers
  • Mastering Windows, Microsoft, and Google applications
  • Mastering formulas and functions in Excel/Gsheet
  • Have experience using the SQL programming language
  • Have Experience Using AI Tools / Automation

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