Transportation Coordinator Club Med Ria Bintan

Club Med


Tanggal: 5 jam yang lalu
Kota: Medan, North Sumatra
Jenis kontrak: Penuh waktu
GENERAL MISSIONS

TRANSFERTS & G.M RELATION

  • Organize pre-booked transport of customers: transfer / train / plane in accordance with the specificities of their bookings, having previously checked their identity.
  • Manage customer requests for reservation changes and any new reservation requests.
  • Contribute to the implementation of information relating to the departure of customers (billboard, television, individual letters of information to be deposited in rooms by the accommodation department)
  • Assist GMs on arrival and departure in a professional manner to ensure effective delivery with a view to achieve a positive customer experience.
  • Be present at airports & stations to ensure a quality reception
  • Maintain a relationship of trust with external service providers associated with his activity
  • Acquire a complete knowledge of Club Med standards, products and services in order to maintain a high level of satisfaction.
  • Provide suggestions to your manager to improve your daily operations.
  • Be involved in the realization of additional sales revenue, in particular transfer sales.
  • Know and apply the company's internal payment and invoicing policy.
  • Work with all village departments to meet a customer or internal need.
  • Contribute to the management of daily customer requests and complaints and redirect to Member Relations (countries) if necessary.
  • Assist the front desk team in daily operations by following internal procedures.

HYGIENE & SAFETY

  • Know the contracts and commitments of service providers (taxis, buses, baggage handlers) to ensure effective organization in accordance with Club Med standards.
  • Know and apply Health & Safety standards and all emergency and evacuation procedures and inform customers accordingly.
  • Comply with the legal framework
  • Limit electricity and water consumption

Waste Management

  • Comply with the resort’s waste management and sorting rules, in accordance with local regulations and environmental standards, by ensuring that recyclable and hazardous waste is properly sorted and handled
  • Maintain and ensure the cleanliness and accessibility of waste disposal areas

KEY PERFORMANCE INDICATORS (KPI)

CLIENT

  • Customer satisfaction
  • Efficiency of processing specific complaints / requests

BUSINESS

  • Development of local sales
  • Cash management / invoicing and collection

PEOPLE

  • Knowledge/skills sharing

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

Pekerjaan serupa

Sales Manager, Indonesia

dormakaba, Medan, North Sumatra
2 minggu yang lalu
We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.Do you want your work to matter? Then join our team!At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are...

HSE - Warehouse (Medan, Contract-based)

Shopee, Medan, North Sumatra
3 minggu yang lalu
Job DescriptionDevelops regular HSE operational plans aligned with strategies from HSE Project Lead and ensures effective execution.Implements HSE programs and policies at the warehouse level, conducting hazard assessments, safety observations, and regular inspections.Evaluates operational safety through audits, inspections, and daily monitoring, ensuring adherence to approved strategies.Delivers HSE training at the warehouse level, ensuring workers are informed and compliant with safety...

MONITORING

Brink’s Inc, Medan, North Sumatra
3 minggu yang lalu
Monitoring status ATM (online/offline) secara real-timeMengecek kondisi operasional ATM (cash, kertas struk, error, jaringan)Menerima dan mencatat laporan gangguan ATMMelaporkan issue ke teknisi/FLM untuk penangananMelakukan follow up sampai ATM kembali normalKoordinasi dengan tim terkait untuk percepatan perbaikanMemastikan SLA (waktu penanganan) terpenuhiMembuat laporan harian, mingguan, dan bulananInput data incident ke sistem monitoringMenjaga akurasi data dan dokumentasi operasional ATM