UX Researcher

PT XLSMART Telecom Sejahtera Tbk


Tanggal: 11 jam yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Jenis kontrak: Penuh waktu
Jarak jauh
Description

Job Description :

  • Plan and conduct end-to-end user research using qualitative and quantitative methodologies, including user interviews, contextual inquiry, surveys, focus groups, diary studies, and usability testing.
  • Identify user needs, behaviors, motivations, and pain points to inform product strategy and user experience decisions.
  • Develop research plans, discussion guides, screeners, and research protocols aligned with business and product objectives.
  • Analyze and synthesize research findings into actionable insights, clearly communicating recommendations to cross-functional stakeholders.
  • Create and maintain UX research artifacts such as user personas, empathy maps, customer journey maps, and experience maps.
  • Partner closely with Product Managers, UX/UI Designers, Engineers, and business stakeholders throughout the product development lifecycle to ensure user-centered decision-making.
  • Validate product concepts, prototypes, and new features through formative and summative usability testing.
  • Support product discovery and continuous improvement by conducting exploratory, evaluative, and generative research.
  • Establish and maintain a repository of research findings, best practices, and user insights to support knowledge sharing across teams.
  • Advocate for user-centered design principles and promote the integration of research into product planning and development.

Requirements

  • Bachelor's degree in Psychology, Human-Computer Interaction (HCI), Anthropology, Sociology, Design, Information Systems, Computer Science, or a related field.
  • Minimum of 2 years of experience in UX Research, Human Factors Research, Customer Experience Research, or a related role.
  • Strong knowledge of qualitative and quantitative research methodologies, including usability testing, user interviews, surveys, ethnographic research, and contextual inquiry.
  • Experience designing, moderating, and synthesizing user research studies from planning through reporting.
  • Ability to translate complex research findings into actionable insights and strategic recommendations for product teams.
  • Familiarity with UX design processes and experience collaborating with UX/UI Designers, Product Managers, and Engineering teams.
  • Experience using UX research and collaboration tools such as UserTesting, Maze, Dovetail, Lookback, Optimal Workshop, Qualtrics, Miro, Figma, or equivalent platforms is preferred.
  • Strong analytical, critical thinking, and storytelling skills, with the ability to communicate research findings effectively to both technical and non-technical audiences.
  • Excellent stakeholder management and facilitation skills, with the ability to influence product decisions through evidence-based research.
  • Good command of written and spoken English.

Employment Status: Permanent

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