[3 Mon Contract] Customer Experience Officer

Ruangguru for Business


Tanggal: 13 jam yang lalu
Kota: Yogyakarta, Yogyakarta
Jenis kontrak: Kontraktor
Job Descriptions

  • Penjadwalan & Persiapan Call
    • Menghubungi murid dan meminta kesediaannya untuk menjadi responden learning call sesuai data yang sudah disediakan
    • Menyusun jadwal call harian secara efisien sesuai kesediaan responden dan agent
    • Menyiapkan script dan tools yang dibutuhkan dalam pelaksanaan learning call
  • Eksekusi Learning Call
  • Pencatatan Hasil dan Pelaporan
    • Mengisi form feedback dengan lengkap, jujur, dan tepat waktu.
    • Membuat rekap data per periode
    • Memberikan saran berbasis data dari lapangan untuk tim operasional dan akademik.
Job Requirements

  • Komunikatif, empatik, dan sabar
  • Mampu bekerja mandiri maupun secara kelompok
  • Terorganisir dalam mencatat dan melaporkan hasil
  • Familiar dengan Google Sheets dan tools komunikasi
  • Mampu memahami kebutuhan murid dan menyampaikan kembali ke tim
  • Pengalaman di bidang CS/telesurvey/tele-edukasi jadi nilai tambah

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