Account Delivery Manager

Neurons Lab


Tanggal: 1 hari yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Jenis kontrak: Penuh waktu
Jarak jauh
Objective

To drive exceptional client outcomes and sustainable account growth by delivering world-class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations.

Responsibilities

Business Development & Account Growth

  • Account Strategy Development
    • Create and maintain comprehensive Account Development Plans for the assigned portfolio
    • Conduct quarterly strategic account reviews with stakeholders
    • Map decision-maker influence and develop multi-threading strategies
  • Expansion Revenue Generation
    • Primary KPI: Generate a minimum of 2 expansion opportunities per account per quarter
    • Identify cross-sell and upsell opportunities through systematic client engagement
    • Execute a consultative selling approach focused on business outcomes
    • Own expansion pipeline from identification through closed-won
  • Stakeholder Relationship Management
    • Build and maintain executive-level relationships (C-suite and VP level)
    • Conduct monthly business reviews demonstrating ROI and value realization
    • Position as strategic AI transformation advisor, not just delivery vendor
    • Manage stakeholder expectations and nurture long-term partnerships
  • Market Intelligence & Competitive Positioning
    • Monitor client industry trends and emerging AI opportunities
    • Gather competitive intelligence and market feedback
    • Provide insights to product development and business strategy teams
Project Delivery Excellence

  • End-to-End Project Leadership
    • Own complete project lifecycle from initiation through successful closure
    • Ensure delivery of committed business outcomes, not just technical deliverables
    • Manage project scope, timeline, budget, and quality standards
    • Lead cross-functional teams, including AI engineers and solution architects
  • Client Experience Management
    • Maintain Customer Satisfaction Index (CSI) >4.0 across all projects
    • Ensure a premium client experience at every touchpoint
    • Proactively address issues and implement corrective actions
    • Build trust through transparent communication and reliable delivery
  • Risk Management & Issue Resolution
    • Identify and mitigate project risks before they impact delivery
    • Escalate critical issues with a clear problem definition and proposed solutions
    • Maintain risk registers and implement mitigation strategies
    • Conduct lessons learned sessions and drive continuous improvement
  • Value Demonstration & ROI Measurement
    • Implement OKRs, DoD, and measurable success criteria for every project
    • Track and report business impact throughout the project lifecycle
    • Create compelling success stories and case studies
    • Prepare ROI calculations and business value presentations
Team & Resource Management

  • Project Team Coordination
    • Allocate and coordinate AI engineers, architects, and specialists
    • Conduct regular team meetings and sprint planning sessions
    • Monitor team performance and provide feedback for improvement
    • Ensure knowledge sharing and cross-training within project teams
  • Talent Development & Mentoring
    • Conduct bi-weekly 1:1 meetings with team members
    • Support professional development and skill-building initiatives
    • Provide performance feedback and career guidance
  • Resource Optimization
    • Optimize resource allocation across the project portfolio
    • Coordinate with other ADMs for resource sharing and load balancing
    • Monitor utilization rates and productivity metrics
    • Plan resource requirements for upcoming projects and expansions
Strategic Collaboration & Process Excellence

  • Cross-Functional Alignment
    • Collaborate with the AI Engineering team for technical solution design
    • Work with Business Development for pipeline development and deal closure
    • Partner with the Operations team for contract management and legal documentation
    • Align with CTO, CDO, and CEO on strategic account priorities
  • Process Innovation & Documentation
    • Maintain accurate project documentation and account records
    • Contribute to delivery methodology improvements and best practices
    • Share learnings and insights with the broader delivery team
    • Participate in process optimization initiatives
  • Knowledge Management
    • Document project outcomes, lessons learned, and best practices
    • Create and maintain technical documentation for client handovers
    • Build reusable assets and accelerators for future projects
    • Contribute to Neurons Lab's intellectual property and thought leadership
Capabilities

  • Leadership - Ability to lead cross-functional teams and drive results
  • Communication - Exceptional verbal and written communication skills
  • Risk Management - Proactive identification and mitigation of project risks
  • Fast Decision Making - Rapid response to changing client needs and market conditions
  • Ownership - Complete accountability for account outcomes and client success
  • Conflict Management - Skilled in resolving stakeholder conflicts and alignment issues
  • Innovative Thinking - Continuously identify AI transformation opportunities
  • AI/ML Awareness - Strong understanding of AI technologies and business applications
  • Project Management Methodologies - Expert in Agile, Scrum, and delivery frameworks
  • Advanced English - Fluent communication with global clients and stakeholders
  • Financial Services Knowledge - Deep understanding of the FSI industry and regulatory requirements

Experience

  • Account/Project Management (5+ years) - Proven track record in managing complex client relationships and project delivery
  • Business Development Experience (2+ years) - Demonstrated success in identifying and closing expansion opportunities
  • AI/ML/Data Science Delivery Experience (3+ years) - Experience delivering AI and machine learning projects with measurable business impact
  • Financial Services Industry Experience (2+ years preferred) - Understanding of banking, insurance, or capital markets operations and challenges

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

Pekerjaan serupa

Full Stack AI Engineer (Remote)

BJAK, Pekerjaan jarak jauh, Pekerjaan jarak jauh
2 hari yang lalu
Build Intelligent Systems from Model to UI – and Everything in BetweenAt BJAK, we’re using AI to reinvent how financial services work across Southeast Asia, making them smarter, simpler, and more inclusive. As a Full Stack AI Engineer, you’ll bridge machine learning and software engineering to deliver real AI-powered features into users’ hands.This is a remote role based in Indonesia,...

Tutor / Master Teacher (Matematika/Fisika/Biologi/B Indo)

Mutualplus Global Resources, Pekerjaan jarak jauh, Pekerjaan jarak jauh
Rp 3.000.000 - Rp 5.000.000 per bulan
1 minggu yang lalu
Job DescMelayani permintaan konsultasi murid melalui aplikasi dengan fleksibilitas waktu yang dimilikiKualifikasiPendidikan Min S1 Matematika / Bahasa Indonesia / Fisika / BiologiDiutamakan memiliki pengalaman mengajar (Sekolah, BimBel atau Privat)Memiliki Komunikasi yang baikMampu mengoperasikan internet dan Microsoft OfficeDapat menggunakan tab untuk mengajar menjadi nilai tambahBersedia secara Online dan Offline (BSD Bintaro)

Accountant/ Accounting Manager (12 months contract)

Binance, Pekerjaan jarak jauh, Pekerjaan jarak jauh
1 minggu yang lalu
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments,...