Admin Operation English Academy - Surabaya - MERR

Ruangguru for Business


Tanggal: 1 minggu yang lalu
Kota: Surabaya, East Java
Jenis kontrak: Kontraktor
Job Descriptions

  • System Management:
  • Operate and maintain the SLMS platform, ensuring data accuracy and system functionality.
  • Regularly update course content, schedules, and user information on the system.
  • Monitor system performance and report technical issues to the IT/product team.
  • Data Management:
  • Handle enrollment processes, including batch registrations and student grouping.
  • Generate reports on attendance, course progress, and performance metrics (quiz result, rating, etc).
  • Maintain confidentiality and security of user data in compliance with organizational policies.
  • Recap attendance at the end of each day or the following morning for the previous day.
  • Coordination:
  • Collaborate with academic teams to ensure accurate and timely updates on learning materials and schedules.
  • Liaise with IT/product teams for system upgrades, testing, and implementation of new features.

Job Requirements

  • Demonstrate basic knowledge of data reporting tools (e.g., Excel, Google Sheets, etc).
  • Strong verbal and written communication skills. English is a plus.
  • Proactive and resourceful in identifying and resolving operational challenges.
  • Ability to multitask, prioritize, and work under tight deadlines.
  • Meticulous attention to detail in data entry and reporting.
  • Comfortable working with cross-functional teams.
  • Open to receiving feedback and adapting to dynamic operational needs.
  • Experience with SLMS platforms, CRM tools or similar systems is a plus.
  • Experience in customer support or technical troubleshooting is a plus.

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