After Sales Service Supervisor - Medan

PT Gree Electric Appliances Indonesia


Tanggal: 3 hari yang lalu
Kota: Medan, North Sumatra
Jenis kontrak: Penuh waktu
Responsibilities

  • Responsible to manage after sales service activities and make strategic plan to increase customer satisfaction rate.
  • Responsible to supervised the quality of installation, maintenance, and service especially in our project area
  • Monitoring performance of after sales service staff in head office and all branch
  • Responsible to analyze the problem in after sales service department and provide the solution
  • Maintain a good relationship with ASC in Jakarta and all branch
  • Control ASC, dealer and branch after sales service reports
  • Review and perform all spare part inventory matters including stock report and warehouse management
  • Prepared timely and accurate management report due after sales service management
  • Organize technical training activities both internal training or external training activities
  • Devise a plan to training our ASC, dealer, technician

Requirements

  • D3/D4, Bachelor's Degree in Engineering (Electrical/Electronic) or equivalent
  • Have 3 years working experience in the related field is required for this position
  • Have proven ability to manage after sales service operational strategic plan
  • Fluent in English (both speaking and writing), can speak mandarin will be a plus (not a must)
  • Have a wide knowledge in air conditioning installation, maintenance, trouble shoot and service
  • Hard work, like challenge and have a leadership skill
  • Can work as individually and as a team player
  • Have responsibility and have a good disciplinary
  • Placement : Medan

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