Airfreight Import Customer Service

DHL Global Forwarding


Tanggal: 3 minggu yang lalu
Kota: Tangerang, Banten
Jenis kontrak: Penuh waktu
Job Description


  • Actively support product department in demonstrate our values; connecting people improving lives and deliver the strategy; Employer of Choice, Provider of Choice, Investment of Choice
  • Actively support product department to deliver operation excellence, Best Team, Best Results and Best Customer Experience
  • Managing and responsible of end-to-end shipment deliverable; care for cargo, inform proactively, transport efficiently, build responsibility of the cargo, build partnership, respond quickly, and being informed; offering innovative solution.
  • Monitoring and responsible for target KPI deliverable, pro-active action for the performance issues to have best result.
  • Support and identify best results for PnL; complete billing within the timeline, accurate and profitable.
  • Actively collaborates with all stakeholders, internal and external for smooth deliverable and best result.
  • Support and identify “results” related process improvements.
  • Support and adaptable to change; manage new customer business or ‘focus customer’ hyper care, implement process improvements, implement automation, and eliminate process wastes.
  • Actively support product department for safety awareness program and demonstrate the compliance.


Job Requirements


  • Experience in the logistics industry to Air Freight Imports and Export with minimum 5 years.
  • Self-driven and results oriented without compromising respect and compliance.
  • English Fluency both in writing and speaking is a must.
  • Computer literacy: Microsoft Offices, Macro Developer would be advantage.
  • Having the ability of all technical competencies that requires for the position, Cargo Wise

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