Application Administrator & Customer Support (Bali)

Job Vacancy: Application Administrator & Customer Support (Help Desk Expertise) (Bali)
Location: Denpasar, Bali
Company: Kerthi Bali Santhi

Are you ready to take your IT career to the next level while contributing to tourism's digital transformation? Join Kerthi Bali Santhi, a leading information technology and digital tourism company, and join our exciting journey of redefining how technology enhances the travel experience.

About Us

At Kerthi Bali Santhi, we strive to innovate and deliver top-tier digital solutions tailored to the tourism industry. Headquartered in the heart of Bali, we combine local insights with advanced technology to create seamless, user-friendly systems for travelers and businesses alike.

What We’re Looking For

We are seeking a highly skilled Application Administrator and Customer Support Specialist with strong Help Desk expertise. The ideal candidate will bring at least 5 years of experience in the IT industry, showcasing exceptional problem-solving skills, technical understanding, and a passion for delivering outstanding user support.

Job Description

As an Application Administrator & Customer Support Specialist, your responsibilities will include:

Application Management:

• Configure, monitor, and maintain software applications to ensure optimal performance.
• Troubleshoot and resolve application issues promptly.
• Collaborate with IT teams for updates, patches, and system enhancements.

Customer Support & Help Desk:

• Serve as the primary point of contact for user support, ensuring timely and effective resolution of technical issues.
• Provide exceptional customer service by addressing inquiries via phone, email, and support tickets.
• Create and maintain user guides, FAQs, and training materials.

System Improvement:

• Analyze user feedback to recommend and implement system improvements.
• Proactively monitor systems to identify potential issues before they impact users.

Qualifications

To excel in this role, you should have:

Experience:

• Minimum 5 years in an IT-related role, preferably in Application Administration, Customer Support, or Help Desk services.
• Prior experience working in the Information Technology sector.

Technical Skills:

• Proficiency in diagnosing and resolving application and system issues.
• Familiarity with IT service management tools and ticketing systems.
• Knowledge of database management, cloud systems, and software updates.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and work effectively under pressure.

Language Proficiency:

• Fluency in English (verbal and written).
• Additional language skills are a plus.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or related fields (or equivalent experience).

Why Join Us?

• Innovative Environment: Be part of cutting-edge projects in digital tourism.
• Professional Growth: Opportunities for learning and advancement in a fast-paced industry.
• Dynamic Team: Work with talented professionals who are passionate about technology and travel.
• Location Advantage: Enjoy working in Bali, a world-renowned destination.

How to Apply

If you meet the qualifications and are excited about the opportunity to contribute to our vision, we’d love to hear from you!

To apply:
Send your resume and cover letter to [email protected] with the subject line:
“Application Administrator & Customer Support - Your Name”

Take your IT expertise to new heights and make a difference in the tourism industry. Join Kerthi Bali Santhi today!