Application Production Support Specialist

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description (heading) / Description du poste (titre)

Responsible to provide production support for applications, analyze, identify and troubleshoot application issues, perform data fixes, and run data queries and data extracts. The scope includes working together with business users to understand the problem and the expected outcomes, and collaborating with application development team to find the optimized approach for issue fixing to ensure high availability and performance of production applications.

Preferred skills (heading) / Compétences particulières (titre)

• Preferable to have understanding of AWS services such as EC2, S3, CloudWatch, RDS, and IAM, with experience in troubleshooting AWS-hosted applications.
• Familiarity with Java and .NET frameworks, ability to read and understand code, and experience troubleshooting applications in these environments.
• Proficiency in SQL, including data querying, data fixing, and performance tuning.
• Knowledge of scripting languages (e.g., Python, Bash) to automate support processes is an advantage.
• Familiarity with monitoring and logging tools like CloudWatch or Splunk for tracking application health and performance.
• Good communication skills and interpersonal skills
• SDLC process
• Change Management

Qualifications (heading) / Compétences (titre)

• Formal qualification (bachelor’s degree) majoring in Computer Science or Information Technology is preferred
• Minimum 2 years working experience as Business Analyst or Software Developer or Application Support, preferably from insurance industry

Responsibilities (heading) / Responsabilités (titre)

• Provide day-to-day production support and batch job execution for applications on AWS Cloud, Java & .NET platforms, and SQL databases.

• Analyze, troubleshoot, and resolve application issues, including root cause analysis for recurring problems.

• Execute data fixes and modifications in SQL databases as needed to resolve data-related issues.

• Perform SQL queries to retrieve and analyze data in response to business user inquiries and system monitoring.

• Collaborate with the application development team to escalate and coordinate fixes for unresolved issues.

• Monitor system performance and availability, identifying and mitigating potential risks.

• Document all support activities, issues, and resolutions in line with company standards.

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