Assistant Manager - Customer Technical Support Service

Location: ID - Bogor

Goodyear Talent Acquisition Representative: Kim Tarcelo

Sponsorship Available: No

Relocation Assistance Available: No

Job Responsibilities

• You will conduct regular and pro-active product performance surveys to assess Goodyear tire performance, reduce adjustment losses, and provide customer satisfaction audits at the dealers' premises. Field surveys to include fleet operators, government accounts, distributors, dealers, Goodyear branches/warehouses, end-users.
• You will analyze failed tires in the field and/or bring back samples of failed tires to the factory for in-depth analysis.
• You will outline any corrective action plan(s) arising from field surveys and communicate with field engineer and Qtech department for product improvement.
• You will support and assist in claims entry processing to support the technical adjustment process.
• You will provide regular technical reports to Field Engineer and Management (as required).
  
  

Qualifications

• You have a Bachelor's degree, preferably in a technical degree.
• You have 6 years of experience in the automotive industry, handling customer complaints, quality, sales, and resolving technical issues.
• You have good knowledge of automotive technology and the industry.
• You have strong English communication skills, both verbal and written.
• You are computer literate and familiar with MS Office.
  
  

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.

Goodyear is one of the world’s largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate