Associate, Real Time Management
Concentrix Limited Company
Tanggal: 4 minggu yang lalu
Kota: Yogyakarta, Yogyakarta
Jenis kontrak: Penuh waktu
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Job Title
Associate, Real Time Management
Job Description
Key Responsibilities:
IDN Yogyakarta, Lippo Mall Floors 1 & 6
Language Requirements
English
Time Type
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply Now
Job Title
Associate, Real Time Management
Job Description
Key Responsibilities:
- RTA will act as a liaison between the Centralized and Site WFM teams.
- Preparation of daily / Weekly / Monthly MIS reports & presentations/decks
- Resolve escalated issues and requests from site management
- Root cause analysis of SLA deviations, action plan development and resolution
- Monitor real-time queue, schedule adherence & attendance.
- Key daily exception requests and update schedules
- Cross-train with Scheduling Analyst
- Optimize breaks the day of or day before the actual schedule
- Schedule ADHOC intra-day training requests and update schedules
- Produce and analyze daily efficiency reports (representative availability, access level etc.)
- Attend centralized and/or site management meeting, as required
- Cater to real time adhoc requests as and when required
- Required good communication skill.
- Required good knowledge of MS Excel & Power point.
- Proficiency with computers
- Willing to work 24*7
- Ability to handle pressure situations
- Drive for self-learning and knowledge enhancement
IDN Yogyakarta, Lippo Mall Floors 1 & 6
Language Requirements
English
Time Type
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply Now
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